Segment 5 - Let's WOW those Irate Clients Introduction What happens if a client is dissatisfied? Why do clients get angry? Discuss resolutions Recovery from mistakes/wrong judgement calls Steps for dealing with irate clients Different irate personality types Review organization's policy/procedure for client concerns (complaints) Activities: Exercises and role-playing Customization required for role-playing Segment 6 - WOW your Internal Client Introduction What is internal client WOW? The benefits of internal client WOW Attitudes and values Role identification Activities: Exercises Customization applicable. The WOW Inventory Attached to the last segment. Conclusion and exercise. << Back To Main